In the landscape of global retail and ecommerce, the upward trajectory shows no signs of slowing down as we approach the end of the decade. Despite facing various crises, the industry is resilient, steadily adapting to navigate the complex challenges of our times.
The surge in digital buyers continues annually. Undoubtedly, future trends will be dominated by the boost of AI, and it will influence not only business strategies but also customer behavior.
Looking ahead to 2024, we anticipate a paradigm shift towards smarter, faster and more sustainable commerce. The upcoming Ecommerce and Retail Summit, organized by Capital, is dedicated to unraveling the "How" behind this transformation.
The forum will bring together globally recognized experts and company leaders from Bulgaria and the region to share vision and insights on successful strategies for the future.
The one-day event will be held in a hybrid format with keynotes, case studies, panel discussions and a series of workshops, focused on tech and AI upskilling.